Grand Rapids Auto Repair

I had the BEST customer service experience during a really bad time with my car. Megan, Steve, and the crew helped me come to terms with a situation where it wasn't really worth the repairs needed to fix my vehicle. They gave me a myriad of options and lots of professional advice, but I never felt pressured one way or the other to make the decision they deemed best. Ervine's left it up to me to make the best decision for my situation. They also were incredibly kind and gave me a couple days to decide and let me use their loaner car so I was able to get to work. I was treated so well by everyone that I highly recommend this shop to anyone who needs fair and honest advice about what needs to be done to their car with repairs. Unfortunately for me, I didn't get beyond the diagnostic part of service as it was better off to let my 2012 Mazda CX-9 go without a new engine, but I would go back to them with any other vehicle. HIGHLY RECOMMEND!!!

What a disappointment, is NOT a phrase I use when talking to others about Ervine’s. It’s more like…. This is AMAZING! Everybody at Ervine’s is amazing! I’ve never met a better and more trust worthy group of people. Special thanks to Steve and Megan this time around. Quality care served with an extra scoop of excellence. P.S. Thanks for the coffee, too!

Great service and good prices

Very nice and patient. I didn't even want to use their service but they still gave me some tips for car dealerships.

The service and experience at Ervine's is out of this world. Everything you would expect from a world class dealer but never get elsewhere. The commitment to quality and diagnostics is incredible. These kind folks keep you informed every step of the way in ways I never experienced before. I'm very happy with the team at Ervine's Auto Repair, I'll never go elsewhere!

I was most impressed by the clarity and professionalism of their staff. They responded quickly to helping me address my vehicle concerns and were able to set up a schedule to help me address further needs that my present mechanic didn’t even check. They now have my business and I am thankful that I’ve found them.

I'll never take my cars anywhere else!

Ervine's completed an extensive list repairs on my car and got it done in two days. Good at communication.