Grand Rapids Auto Repair

I appreciate the after hours pick up, loaner car and the online invoices.

The best auto repair shop in West Michigan. Extremely polite,clean, and well located. Jenn and Steve were exceptionally helpful. Serviced a 2011 Ford Fusion Hybrid honestly and efficient. Highly recommended.

I've had some really good mechanics over the years. But after going to Ervine's, I won't be taking my cars anywhere else! I brought in a Prius for a pre-purchase inspection, and I'm so glad I chose to bring it here. They got me on the schedule amazingly fast - I reached out on a Monday afternoon and was booked for Tuesday morning. I felt very at ease knowing that hybrids and EVs are their speciality, and I felt even more at ease with how incredibly thorough their inspection was. They went over every detail with me, and gave me a copy to keep so I could refer back to it. I was blown away with that level of service. I always take cars to get inspected before I buy them, but no one has ever been as thorough and communicative as Ervine's! Not that this is the most important thing, but their office is the nicest mechanic office I've ever been to. It is bright, clean, and welcoming, and every single person I spoke to was incredibly friendly. Nobody talked down to me at any point, which is unfortunately rare in my experience! It feels great to support a woman-owned business, and beyond that, a business where you can tell people are happy to work there. They ended up giving me the green light to purchase the car based on their years of experience, and I'm confident in their advice. I now have a great little Prius and feel great knowing that I have a trusted mechanic to rely on in case anything goes wrong with my hybrid cars in the future!

Very friendly service! I talked to Jen yesterday and she's very pleasant and knowledgeable. We will be calling back. We'll need some sensors

We have been using Ervine's for years. Process for working with them is super easy, you get a summary of the things they find, they will consult on what is needed now and what can be deferred. Staff has always been pleasant, helpful, communicative.

Ervine's has once again done an outstanding job with service and results. I brought my 2011 Honda CR-Z in for a scheduled oil change, plus an inspection (noting that I was getting some brake noise). They helped me understand that my brake noise was from some corrosion - I've still got about 50% life left in my brake pads and rotors, and verified that I had already had my brake fluid flushed. All of that is to say, they saved me a lot of $ by skipping services I didn't need at the moment. As part of their inspection, they noted my clutch fluid was due for replacement - so we got that taken care of too. As always, they had a loaner car for me - and at the "cost of gas used" - it's practically a steal! The loaner I used was a Prius, and even though I put on some reasonable miles going around town, I couldn't even fit more than $4.50 of gas back into the tank.

I called and spoke to Megan about my 2004 Subaru. She was very knowledgeable but unfortunately they don't service vehicles over 10yrs.

Jen is awesome!!!!!!!

What great customer service. Called about servicing my 2018 Sonata seatbelt this morning. Spoke to Jen and have an appointment this afternoon with Steve(?) to check it out and see what I need.

I’ve never been happier with having my vehicle serviced. The repair and the reason behind it were very clearly explained to me, the pricing was very fair and they were upfront with everything before they got started. Their Customer Service is above average and I felt like an individual instead of just another customer. The office also smells delightful, which is just weird because they’re mechanics, but I was happy about it. They even have a really nice coffee if you need to wait in the lobby. I highly recommend Ervine’s!!