Grand Rapids Auto Repair

As a visibly queer and gender nonconforming human, I’ve had my share of interesting experiences with mechanics. Not here, they treated me with the same level of respect and welcoming as everyone else. And that’s saying something, because the whole staff were so genuinely kind! Megan and Janine, especially, went out of their way with next level customer service. Taking extra time and consideration for my unique van living needs - without me even asking. Even more, this is by far the cleanest, best kept shop I’ve ever walked into. They left my vehicle equally clean, which is just a nice touch. Is this a budget auto shop? No, it’s well worth it. There’s also zero sales pressure. They clearly, visually, laid out my options, answered my questions without being patronizing and didn’t push one way or the other. I could go on, but I’ll just say one more thing, they KNOW hybrids. The owner once talked me through my options before I even bought a hybrid, explaining the longevity and considerations even though it didn’t benefit him in any way to do so. I wasn’t even a customer! Queer-friendly, van life friendly, transparent

They are good people, treated me well and kept me informed through every step. Didn’t try to charge me for anything I didn’t need/want.

Great service and great prices! They got me in the very next day after calling to get a quote.

They are pricey, but these guys know their stuff and have the most optimized, easy customer interface I have ever had with an auto mechanic. I've taken two of my vehicles to them, and in each case they've identified the sources of problems which I have been experiencing with my vehicle, but which no one else has identified so far, and they provide a detailed list of the problems with reference pictures and priority on which issues are more urgent/important as opposed to which ones can stand to wait a while to be addressed. And they explain it in such detail that I often don't even have questions, but they always answer the questions in a satisfying manner. As someone who is not particularly adept at auto mechanics, this is a huge boon.

I've been a loyal customer since the late 80s. If you're looking for honest, trustworthy mechanics, you can't do any better than these folks. I actually felt guilty when I recently had to have work done on my van up in Cadillac because I could not bring it to my regular people.

I was in Grand Rapids from Pittsburgh on vacation with 3 of my kids. On the day of our arrival my Terrain started being weird. I called into Ervine (the closest place to our hotel) first thing in the morning with my situation and Steve said they had a full garage, but he would check it out. I got there (thankfully) and my car ended up be undrivable with major damage. Insert panic. Steve got my car in immediately ON A FRIDAY and had it ready to be driven back home for my kids and I by Tuesday when we were scheduled to return home. Megan was also amazing and gave my kids and I a ride to the car rental place. She waited to ensure had a car before leaving and had suggestions for things to do on vacation. They were caring and amazing and made it possible for my family and I to enjoy the rest of our vacation and return home safely. I am grateful to the entire team for their kindness.

Returning customer here! My Jeep had some new issues pop up and I took it to Ervine's for repairs. They worked with my schedule so they could get me a loaner. Constant communication and updates in regards to my Jeep. Thank you Steve and Megan!

I was looking for a reliable, trustworthy, fairly priced mechanic in GR. This was the 3rd place I tried and I’m so happy I found them! I’ve used them twice now and have nothing but good things to say. Friendly, professional staff, they are tech forward and send photos of what’s wrong with your car. They have an excellent response time and best of all, they give you a free rental car. I can’t recommend this place enough!

My daughter's Prius had the check engine light on. It was also blowing thick, white smoke--a Prius shouldn't be blowing anything. On 7/22, someone in the dealer service department said I would probably be OK to drive it in, but the soonest appt. was 7/31. This was the best they could do for a long-time customer using their service center for 3 Prius vehicles??? In a panic, I took the car to AutoZone and they advised I find a hybrid specialist. That is when I found Ervine's. I set up my appt. online for early in the day on 7/23. Megan called me for detailed information and told me that I really should have the vehicle towed. She also made sure I understood the charge for an inspection and estimate--both cost and end product. I was also apprised of the requirements and rules for using one of their loaners. I went ahead and called for the tow, approved the inspection and estimate, and drove away. When my list was available, I received both an email and a phone call, and everything was explained fully and my repairs were prioritized for me. There were also many pictures. I was able to approve or decline everything easily online, and they gave me a couple of days to secure the funding. I was notified by text every step of the way, and questions that I had were quickly addressed. I told Megan that we were going on a weekend trip, and when Steve called to say my car was finished, he said he knew we were on the road and wouldn't be in that day but he just wanted to let us know. I picked up my car today, and everything was fully explained. I was given some tips to prolong the life of not only this car but my other 2 as well, our last questions were answered, and Steve prioritized the services/repairs I declined this time. If it weren't for the proof I have--the emails, text messages, and my little red car running well--I would have thought service like this was just a dream! I will definitely be back!

Best and most detailed service I’ve ever received from any auto repair location! Steve was wonderful and accommodating and made sure I got an appointment to come in next-day when I called, even remembered the details of our phone conversation when I saw him! Eric spent a great deal of time going over all the details of what they looked at on my car, and even explained what everything meant as he went along! As someone who isn’t very car-savvy, I felt well taken care of and respected as a customer by everyone who was there! I’d recommend Ervine’s to anyone I know in the Grand Rapids area!