Grand Rapids Auto Repair

Always friendly with expert results.

Ervine's went above and beyond in every way possible. I called about an electrical problem for my daughter's Jeep Commander and needed it fixed before she had to return to college. No other shop could get it in right away but Ervine's said they would make it work. Instead of having to arrange for a ride home, one of the owners drove me back after dropping it off. The problem was extremely difficult to find, having had to remove the dash, seats and much the carpet. But kept me informed every step of the way, including photos. It was taking much longer than anyone expected and I could tell it was putting a crunch on their schedule, but they kept on it and finally fixed the issue. The hours well exceeded what they quoted and I was sincerely worried about the bill - but they held to their quoted price. They have certainly earned my business from here on out!

Ervine's went above and beyond in every way possible. Earlier this summer I called about an electrical problem for my daughter's Jeep Commander and needed it fixed before she had to return to college. No other shop could get it in right away but Ervine's said they would make it work. Instead of having to arrange for a ride home, one of the owners drove me back after dropping it off. The problem was extremely difficult to find, having had to remove the dash, seats and much the carpet. But they kept me informed every step of the way, including photos. It was taking much longer than anyone expected and I could tell it was putting a crunch on their schedule, yet they kept on it and finally fixed the issue. The hours well exceeded what they quoted and I was sincerely worried about the bill - but they held to their quoted price. They have certainly earned my business from here on out!

Phenomenal service!! They are so thorough and explain everything very well. Their mechanic made recommendations of other things that will need to be fixed in the future but I didn’t feel like I was being pressured into doing it all right now. Cannot say enough good things about Ervine’s. 10/10 would recommend them for your vehicle maintenance work. I’ll definitely be using them again.

Excellent and thorough inspection. This place knows what they're doing! Love the detail and pictures on the inspection page.

Ervine’s was clean, thorough and professional. I was always able to reach them by phone or text, and they kept me updated throughout the repair process. Would %100 recommend.

Been going to ervines for years, great service, easy flexible drop off and pick up, very clear communication. Love the electronic forms and approval process.

I needed to get my car looked at ASAP and Ervines looked at my car the next day and had it repaired the day after. Very quick turnaround and very friendly and helpful staff. Will definitely go back.

The team at Ervine's did a great job working on my jeep. Steve and Megan were excellent at keeping me informed while the vehicle was in the shop and I appreciate the detailed information they provided. Their quoting process is one of the best I have ever seen. The quotes are detailed with pictures. When they say that something needs service, they back it up with the evidence as to why. After having multiple problems with other shops not fixing a cooling problem, I am glad that I found Ervine's.

Preface: If you're looking at shops solely based on price, Ervine's might not be the right fit for you. Took my 2012 Subaru here on 8.15 to have some work done. Had them do some diagnostics on my front & rear brakes. Turned out I needed quite some work done to my car that I would've had never known about myself. Kudos to Steve for his professionalism, non-biased opinions/recommendations, and all-around customer service. I really like how they emailed me a detailed description of their diagnostics (and specific breakdowns) with pictures and a paragraph description written at a reading level anyone can understand (for those who are not car-proficient like myself). Why I put this review at 4/5 stars is the price. I did noticed they charged me WAY more than some other shops or buying rotors myself from a parts store. I was a little discouraged by the total end price, but know that my car was well-taken care of and have the re-assurance I won't need to re-service what I had done for a while. Would highly recommend if you want a transparent shop with excellent customer service and professionals who actually know how to handle and service your car. If price is your primary concern, I might recommend looking elsewhere, but the team at Ervine's was 100% transparent in letting me know they're costs and reasoning behind them.