Customer Reviews
At Ervine’s Auto Repair & Grand Rapids Hybrid and EV, we take pride in providing exceptional service to our customers. You can rest assured we’re all ears when it comes to reviews, they help us refine our approach to quality, keep our integrity intact, and put the customer at the forefront.
For anything from oil changes to major fixes, customers look to us for personalized support and effective solutions that get them back up and running in no time. Your voice matters, we meticulously sift through every review to polish our approach and serve you better each time you walk through our doors.
Posted on Google A HTrustindex verifies that the original source of the review is Google. First time owning. Hybrid and I knew I had to take it to somewhere trusted. Ervines had great reviews and I now know why. Excellent customer service, very understanding and the insight to their complete overview of the vehicle was easy to review and it was all listed on portal! Thank you for everything!
Owner's reply
Thank you so much for your kind words! We're honored you chose us to care for your Generation 2 Prius, especially as a first-time hybrid owner. It's great to hear that our team and the digital vehicle overview made things clear and comfortable for you—transparency and trust are exactly what we aim for. We’re always here if you need anything down the road. Welcome to the Ervine’s family!Posted on Google Patricia ZoernerTrustindex verifies that the original source of the review is Google. Very helpful! Cheerful and informative staff are eager to serve customers!
Owner's reply
Thank you for your wonderful review, Patricia! We're thrilled to hear that you found our staff helpful and cheerful. Your support means a lot to us, and we look forward to serving you again!Posted on Google Jing *Trustindex verifies that the original source of the review is Google. My first visit for a funny sound, they gave me a list of things that needed tuning or repaired. I had my dad check out the list and he said something like ' if you were here, I could work on most of this myself but since you are not this list is sufficient' . Since then, Ive been working on that list and every time I go in everyone is friendly, remembers my car ☺️ and answers all my questions. ThankyouPosted on Google Kayleigh GroenendalTrustindex verifies that the original source of the review is Google. This is the ONLY mechanic (besides my dad) I will go to, they went above and beyond!! My Prius needed tons of little things done to it, and the mechanic knew I'm not rich, so he actually took the time to go get the parts off of the Prius at a local junkyard to save me money! He explained EVERYTHING to me over the phone and patiently answered every question I had. I am forever grateful to have such a kind and honest mechanic right down the road. And it was done in only a day! I expected to not have my car for 2 or maybe 3 days, so that was a nice surprise! BONUS: They have a really cool Espresso machine in the lobby!!Posted on Google Derek LieverdinkTrustindex verifies that the original source of the review is Google. Always courteous and dependable!Posted on Google John BooneTrustindex verifies that the original source of the review is Google. Client experience was amazing. They are always very quick and transparent when working on my vehicle. Quality work and dependable business to do what is right and needed for me.Load more
Read our customer reviews today
See why we’re a trusted choice in Grand Rapids, Wyoming, Kentwood, and surrounding areas. Schedule your appointment now!