Ervine's Privacy Policy

Effective Date: May 29, 2025

Welcome to Ervine’s! Your privacy is important to us, and we’re committed to protecting your personal information. This Privacy Policy explains what data we collect, how we use it, and your rights regarding your information.

1. What Information We Collect

We collect information that you provide voluntarily, such as:

• Personal Information: Name, phone number, email address, and vehicle details.
• Other Data: Information from cookies (e.g., browsing activity).

2. How We Use Your Information

We use the information you share with us to:

• Schedule and manage your service appointments.
• Contact you for appointment reminders or updates.
• Display your name with any optional reviews you leave on our site.

3. Cookies and Tracking Technologies

We use cookies to improve your experience on our site:

• Purpose: Track page visits, referring URLs, and user behavior.
• Your Choice: You can disable cookies through your browser settings or opt out when visiting our site by using the cookie consent banner.

4. Data Sharing Practices

We only share your information with trusted third parties when necessary:

• Webmaster (Kukui): To facilitate website operations and services.
• No Sale of Data: We do not sell or rent your personal information to anyone.

5. Your Rights

You have full control over your data:

• Access: Request a copy of the data we have about you.
• Correction: Update inaccurate or outdated information.
• Deletion: Request deletion of your personal information.
• Opt-Out: Decline future contact or data collection.

To exercise these rights, contact us at:

• Phone: (616) 532-6600
• Email: megan@ervines.com, jc@ervines.com, or amber@ervines.com

6. Data Retention

We retain your information only as long as necessary for the purposes outlined in this policy. When it is no longer needed, we securely delete or anonymize your data.

7. Security Measures

We use industry-standard practices to protect your data:

• Encryption: Protect sensitive information during transmission.
• Access Controls: Limit access to your data to authorized personnel only.
• Monitoring: Regularly review systems to prevent unauthorized access.

Despite our efforts, no system is 100% secure. Please contact us immediately if you suspect a data breach.

8. Do Not Track (DNT) Signals

Our site respects “Do Not Track” browser settings. If your browser sends a DNT signal, we will limit tracking to essential functions.

9. Children’s Privacy

We do not knowingly collect personal information from children under the age of 13. If we learn that a child’s information has been collected without parental consent, we will delete it promptly.

10. Third-Party Services

We use trusted third-party tools (e.g., Google Analytics) to improve our services. These tools may collect non-personal data, such as usage patterns. Your personal data is never shared unless you opt in explicitly.

11. Updates to This Policy

We may update this policy from time to time to stay compliant with laws and improve transparency. Any significant changes will be communicated on this page. We encourage you to review it periodically.

12. Contact Us

Have questions or concerns about your privacy? Contact us:

• Phone: (616) 532-6600
• Email: megan@ervines.com, jc@ervines.com, or amber@ervines.com

Your privacy is our priority. Thank you for trusting Ervine’s!